We hope your purchase brings you joy! Our return policies vary for in-store and online purchases, please review the policy that aligns with your purchase below.
Ylang 23 offers returns on all regular priced items within 7 days of receipt. Item(s) must be in the original packaging and in unworn condition. We will provide an insured, prepaid label for your return.
Exchanges cannot be made online. If you wish to purchase a different item, the original item will need to be returned to Ylang 23 and a new order can be placed online.
We do not accept returns on merchandise purchased in-store. If you are not satisfied with your in-store purchase, we are happy to issue you a store credit within 7 days of your purchase to be redeemed at any point in time.
Your item(s) must be returned in its original packaging, unaltered and in unworn condition.
Please follow the below instructions:
Ylang 23 reserves the right to refuse the exchange/return of any item if the item(s) do not meet our guidelines. Please note that special orders may not be cancelled, returned or exchanged under any circumstances.
Please send an email to firstname.lastname@example.org with the following information included. We are happy to assist you with your repair!