Returns and Exchanges
Holiday Return Policy: Holiday gift orders placed between November 27 and December 24 are eligible for return through Friday January 3rd. This does not include final sale or special order items. We reserve the right to not issue a refund if the item appears worn, damaged or not in its original condition.
We want you to be completely happy with your purchase, but if you are not satisfied for any reason, we offer free domestic returns on regular-priced orders over $100 within seven days of receipt in their complete original packaging and in unworn condition. Please call us toll free at 1-866-952-6423 or email firstname.lastname@example.org for a prepaid return label that will be sent to the original email address associated with the order. Merchandise will be insured to YLANG23.com. Credit will not include original shipping charges.
Special orders may not be canceled or returned. We reserve the right to not ship special occasion jewelry or to ask for a written confirmation indicating your commitment of a final sale during holiday periods.
Exchanges cannot be made online. If you wish to purchase a different item, the original item should be returned to Ylang 23 and a new order can be placed on the website.