Return Policy

Our Store

Ylang 23
The Plaza at Preston Center
8300 Preston Road (at Northwest Highway)
Suite 700
Dallas, TX 75225
Get directions

Store Hours
Mon - Sat: 10 am - 7 pm
Sun: 12 pm - 5 pm

Call Us
+ Toll Free: 1.866.YLANG23
    (1.866.952.6423)
+ 1.214.234.0002

Email Us

Shipping Information

Any order of $100+ receives free ground shipping at YLANG23.com.

Ship times listed below follow the processing of your order.

All orders are shipped with signature required upon delivery to protect your purchase.

Continental U.S. Shipping

We ship FedEx insured, and offer three shipping options within the continental United States:

  • Standard/Ground (5-7 day delivery)
  • Second-Day Air
  • Overnight Next-Day Air (does not include Saturday delivery)

under $100

 

Continental U.S.

Hawaii

Alaska

Puerto Rico

Ground (5-7 day delivery)

$10.00

NA

NA

NA

Second Day Air

$15.00

$35.00

$35.00

$35.00

Overnight Next Day Air*

$33.00

NA

NA

NA

(Please give us a call to request Saturday delivery. An additional charge applies.)

$100-$149

 

Continental U.S.

Hawaii

Alaska

Puerto Rico

Ground (5-7 day delivery)

Free

NA

NA

NA

Second Day Air

$15.00

$35.00

$35.00

$35.00

Overnight Next Day Air*

$33.00

NA

NA

NA

(Please give us a call to request Saturday delivery. An additional charge applies.)

over $150

 

Continental U.S.

Hawaii

Alaska

Puerto Rico

Ground (5-7 day delivery)

Free

NA

NA

NA

Second Day Air

Free

$20.00

$20.00

$20.00

Overnight Next Day Air*

$23.00

NA

NA

NA

(Please give us a call to request Saturday delivery. An additional charge applies.)

Please Note:

We are unable to deliver to P.O. Boxes.

Shipments to Alaska and Hawaii may only be shipped via second-day air.

International Shipping

Can my order be delivered internationally?

Yes. Through our partnership with Borderfree, we are pleased to provide an enhanced international shopping experience for customers in over 100 countries and territories, with support for many more coming soon. International shoppers now get the benefit of seeing product prices in their local currency, guaranteed order totals, cost-effective international shipping, and much more. For a list of available shipping countries and shopping currencies, please visit our international landing page.

What is Borderfree?

Borderfree is a groundbreaking global ecommerce solution that allows us to present our international shoppers with product prices in the currency of their choice, aggressive international shipping costs, and the lowest possible guaranteed order total. The Borderfree solution allows us to serve the best possible shopping experience to our international customers, so you can always buy from us with certainty.

How will I know how much my order will cost?

Just add items to your basket and click select to check out. Borderfree calculates and displays the order total in your preferred currency, including all shipping costs from our warehouse(s) in the United States to your selected international destination, as well as any applicable duties and taxes imposed by the customs and revenue authorities in the destination country.

Are there any additional costs that will be due upon receipt of my order?

As long as you select to prepay duties and taxes, the order total presented at checkout is the exact amount you’ll be billed by Borderfree, and there will be no additional costs due upon delivery.

What currencies does Borderfree support?

Currently, Borderfree supports billing in over 60 global currencies, with more being added on an ongoing basis. Click here to view and select from a list of our supported currencies. Once you confirm your preferences, you will be able to see products priced in your selected currency.

I live in the United States. Can I use Borderfree to ship an order internationally but pay in US dollars (USD)?

Yes, Borderfree supports international gift giving, in that you can receive a guaranteed order total for an order that is shipping internationally, but pay in USD using a US credit card. This also works if you’re an American traveling or living abroad.

What payment options does Borderfree support?

Currently, Borderfree supports Visa, MasterCard American Express, and China UnionPay, with additional payment options coming soon.

What are my international shipping options?

The following is a summary of delivery promises for our international orders. You will be quoted a specific delivery promise at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping cart.

Destination

Delivery Promise

Canada

1-12 business days

United Kingdom

2-6 business days

Australia

3-7 business days

Ireland

2-10 business days

Mexico

2-6 business days

Central America and the Caribbean

2-7 business days

South America

2-8 business days

Europe

2-8 business days

Japan

2-8 business days

Hong Kong

2-8 business days

Singapore

3-8 business days

Asia-Pacific

2-7 business days

South Asia

3-7 business days

Africa and the Middle East

2-10 business days

Iceland

3-6 business days


How much does international shipping cost?

International shipping is calculated based on a number of factors including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the Borderfree international checkout based on the items you are purchasing and your shipping destination.

When am I billed?

Your credit card will be billed by Borderfree at the time your items leave the United States.

How much duty and taxes are charged on international orders?

Duties (or customs tariffs) are set by the destination country customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. International taxes (such as Value Added Tax, or VAT) are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the Borderfree international checkout.

Are there any items that cannot ship to my country because they are restricted?

If for some reason there are any items that cannot be exported from the United States or imported into your destination country selection, Borderfree will notify you during the checkout process.

Do you ship to US military addresses (APO/FPO)?

Orders shipping to US military addresses should go through our domestic checkout, as they are not subject to the same costs and logistics flows as our other international orders. To do this, you should shop as if shipping to an address within the United States.

How can I track my international order?

You can track the progress of your international package(s) here.

What will my credit card statement say?

Your credit card will be billed by Borderfree and your credit card statement will read “BF*YLANG23” where “BF” denotes the Borderfree network.

Who should I contact if I have questions relating to my order after I have made a purchase?

Please contact us at internationalsales@ylang23.com or 1-866-YLANG23 and Ylang 23 will gladly assist you with any questions relating to your international order.

Can I purchase or redeem international gift cards?

Unfortunately, we do not currently support the sale of gift cards to international customers or the redemption of gift cards for internationally-shipped orders.

What is your return policy for international orders?

If for any reason you are not satisfied with your purchase, please contact us at internationalsales@ylang23.com or 1-866-YLANG23 and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded. Refund amounts for returned items will be credited to you by our partner Borderfree in the same currency and using the same exchange rate as your original order.