Returns and Exchanges

Our Stores

DALLAS
The Plaza at Preston Center
8300 Preston Road (at Northwest Highway)
Suite 700
Dallas, TX 75225
1.214.234.0002
Get directions

Store Hours
Mon - Fri: 10 am - 7 pm
Sat: 10 am - 6 pm
Sun: 12 pm - 5 pm

FORT WORTH
The Shops At Clearfork
5168 Monahans Avenue
Fort Worth, TX 76109
1.817.516.3800
Get directions

Store Hours
Mon - Sat: 10 am - 7 pm
Sun: 12 pm - 5 pm

For Customer Service, Call Us
Toll Free: 1.866.YLANG23
    (1.866.952.6423)

Email Us

Returns and Exchanges

We want you to be completely happy with your purchase, but if you are not satisfied for any reason, we offer free returns on regular-priced orders over $100 within seven days of receipt in their complete original packaging and in unworn condition. Please call us toll free at 1-866-952-6423 or email concierge@ylang23.com for a prepaid return label that will be sent to the original email address associated with the order. Merchandise will be insured to YLANG23.com. Credit will not include original shipping charges.

Special orders may not be canceled or returned. We reserve the right to not ship special occasion jewelry or to ask for a written confirmation indicating your commitment of a final sale during holiday periods.

Unfortunately, exchanges cannot be issued at this time. If you wish to purchase a different item, the original item should be returned to Ylang 23 and a new order can be placed on the website.