FAQ

Our Store

Ylang 23
The Plaza at Preston Center
8300 Preston Road (at Northwest Highway)
Suite 700
Dallas, TX 75225
Get directions

Store Hours
Mon - Sat: 10 am - 7 pm
Sun: 12 pm - 5 pm

Call Us
+ Toll Free: 1.866.YLANG23
    (1.866.952.6423)
+ 1.214.234.0002

Email Us

Frequently Asked Questions

On Orders

How do I check the status of my order?
Do you accept international orders?
Can I ship to an address other than my billing address?
What payment methods to you accept?
Do you offer payment plans or financing options?
Do you gift wrap?
If I order an out-of-stock item, when I can expect it?
Are any special modifications to your designs available?
What's the procedure for ordering custom pieces and special orders?
How do I decide on a gift?

Jewelry Repairs
How do I get my favorite piece of jewelry repaired?

Buying Designer Jewelry

How can I be sure I'll be happy with what I order?
Do your designers really do the designing?
I've seen similar designs elsewhere...

ORDERS

How do I check the status of my order?
We send the tracking number when your order is processed, and you can always call the store if you need additional information.

Do you accept international orders?
Yes. Please see further details on our International shipping policy.

Can I ship to an address other than my billing address?
Yes, but we may require further information or verification which is for your security. Additionally, please note that we require signature upon delivery to further protect your purchase.

What payment methods do you accept?
YLANG23.com accepts American Express, Visa, MasterCard and Discover credit cards, in addition to PayPal and Affirm Financing.

Your credit card will not be charged until your order is shipped. Special orders will be charged a non-refundable deposit of 50% at the time the special order to the designer is confirmed.

Sales tax will be added to only shipments made within the State of Texas. Sales tax also applies to shipping charges.

Do you offer payment plans or financing options?
Yes, we have partnered with Affirm to give you a simple way to make your purchase with no hidden fees. Provide some basic information and get a real-time credit decision to split your purchase into monthly payments. Rates from 10% to 30% APR with loans of 3, 6, or 12 month terms. Just select Affirm at checkout. For more information, please visit www.affirm.com or contact their customer support team at help@affirm.com or by calling 855-423-3729.

Do you gift wrap?
Of course. And there is nothing more exciting than an YLANG 23 gift with our signature pink ribbon, trust us.

If I order an item that is out of stock, when can I expect it?
We carry many items in stock, however, there are some collections which may be on re-order or need to be special ordered. Upon ordering, you will be charged a half deposit. We will make every effort to expedite your special order and to be realistic in our estimated delivery time. Please have patience, as your special order is being made especially for you and can generally take from two to 8 weeks. Naturally, special orders are final sales, and if you don't want to wait, you have the option to cancel within 24 hours.

Are any special modifications to your designs available (I need a longer length necklace; I cannot maneuver the clasp shown; the ring looks easily sizable and I need a slightly different size; etc.)?
Yes. Through Ylang 23, you will be able to make a special request in the form of a note when you order. After your order is relayed to us, we will contact you if there is a small additional charge or additional ship time associated with your request. If we are not able to fulfill your request, you will have the option of canceling your order prior to it being charged.

What's the procedure for ordering custom pieces and special orders?
Ylang 23 specializes in unique and one-of-a-kind designer jewelry, and we’re happy to special order pieces on your behalf.

Special orders are outside the scope of regular designer production and, therefore, we will charge 50% of a special order’s retail price up front. The remaining balance will be charged upon your order’s shipment.

All special orders are final sales and may not be refunded or exchanged.

Our knowledgeable staff is happy to answer any questions about special orders and alterations to existing stock (ring sizes, necklace lengths, etc.). Timing and pricing will vary by designer.

You have so much jewelry, I can't decide on a gift. Can I purchase a gift card instead?
Yes! Please call us toll free at 1.866.YLANG23 (1.866.952.6423) to order an Ylang 23 Signature Gift Card in the denomination of your choice. It will arrive gift wrapped, and the recipient can redeem the card in store or over the phone.

DESIGNER JEWELRY REPAIRS

Help! I have a favorite piece of jewelry from your store that needs repair. What is your procedure?
First of all, don't get upset. Jewelry can break the first time you wear it, or after many years. We have been in business for 27 plus years and are known for our ability to service most of the pieces sent for repair (exceptions include jewelry which has been consumed by pets or garbage disposals, or with lost parts on discontinued items). We will work with our designers to get your piece repaired or replaced, or get it repaired by one of our local experts. We will let you know in advance any repair charges associated with it, in addition to the shipping charge to get it back to you. We're not perfect, but our 27 plus year experience with handling jewelry which is in need of repair is one of the reasons that our customers keep coming back to shop with us. Don't forget to insure your jewelry when you send it, and let us know to expect it, either via a phone call or using our online form.

BUYING DESIGNER JEWELRY

I have never bought designer jewelry online: I see pieces I love in the magazines and on your site. How can I be sure I’ll be happy with what I order?
We do our best to accurately represent, via photos, copy and measurements, our jewelry. Our experience has been that the jewelry has exceeded our customers' expectations, since even our best photographs do not reflect the colors and sparkle of the gemstones. However, should you want to return the item, you have 7 days from receipt and we will cheerfully refund your payment, minus the shipping charge. Still undecided? You can always call the store and ask one of our staff for suggestions.

Do your designers really do the designing, or are the lines you present "in name only?" It seems like everything these days is labeled "designer."
You can be assured that our designers are "hands on" and indeed design what they present in their collections. We have personally met all of our designers, visited their studios, become knowledgeable about their stones and materials, and are fully confident that the information provided to us about their goods is accurate. Our designers' creative talents are in full bloom and are continually reflected in the originality of their work, which never ceases to amaze us.

Occasionally, I have seen similar designs to some of your designers and wonder why I should pay so much extra for yours?
Our designers are selected based on their utter originality, creativity and craftsmanship. They and we are aware that, because of their great exposure on celebrities and coverage in the fashion and entertainment media, there are copycat designs. We prefer to view the imitations as a high form of flattery, and not meant for those who recognize the beauty and value of the originals, for which there will never be a satisfying substitute. The original pieces are immediately recognizable by those who know designer jewelry, and will be treasured for years to come, becoming tomorrow's keepsakes.